Why can't I get my USB device to work?

Centrafuse > FAQ > Trouble Shooting
Common issues:
  • Centrafuse does not see my new device.
  • I do not see the correct COM port for my device.
  • I can setup the device, but it does not function properly.
  • My phone can't connect properly.
  • My GPS does not work.
  • My GPS connection is sporadic.

Chances are that you installed BlueSoleil when you installed Centrafuse for the first time or during a re-install. Best practice is to install it after you have everything else installed and configured. If you do not plan to use bluetooth audio or hands-free phone communications, you will not need Bluesoleil.

If you are not going to need Bluetooth, you can just uninstall BlueSoleil and choose not to reinstall it. If you do plan on using it, then you will need to reinstall it after this is done.

  1. Uninstall BlueSoleil.
  2. Disconnect all USB devices.
  3. Reboot your car PC.
  4. Install any and all required drivers for touch screen, MJS gadgets, GPS and any other devices.
  5. Plug in one device at a time and allow the device to finish installation of drivers.
  6. Make note of each COM port after installation. If anything is set above COM 10, change it to something else*.
  7. Once everything is installed and connected, reboot Windows.
  8. Open Centrafuse and setup your devices and test communication. For GPS, make sure you have a clear view of the sky and are not next to a tall building or a garage.
  9. Reboot one more time to make sure everything stays connected and working.
  10. Optional: reinstall BlueSoleil.

* Steps to change the COM port number within Windows.

  1. Right-click on "My Computer" or "Computer" on Windows desktop or within the Start Menu.
  2. Select "Manage" (available on Windows XP SP3 and above)
  3. You will see a new window open that is called "Computer Management".
  4. Select "Device Manager".
  5. Find the section on the right called "Ports (COM & LPT)".
  6. Expand it by clicking the plus (+) sign or arrow to the left of the text.
  7. Find the port that you need to edit (anything above 10) and right-click on it and select "Properties".
  8. A new window will appear. Go to the "Port Settings" tab and click "Advanced".
  9. At the bottom you will see a selection drop-down that will allow you to select a new "COM Port Number".
  10. Find a port number (lower than 10) that is not in use and select it.
  11. Repeat this for each port until complete and then reboot the computer.

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