Your hardware ID can change for a lot of reasons. Think of your hardware ID as a unique fingerprint of your system. This includes things like BIOS version, mainboard, OS, and various system components. Driver updates and Windows Update can also cause the hardware ID to change. Some people have more problems than others. You mileage may vary depending on your luck and how often you change your system.
No. We understand that hobbyist type systems are constantly undergoing hardware upgrades. We try to accomodate this as best we can. That is why we have provided a reset option, if needed. Just log in to your My account page, and click the 'reset' option next to your license.
Trouble logging in? Simply enter your email address below and we will send you an email that will allow you to reset your login.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.